Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Sales Tax
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Surestep charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
- Return Policy
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Return/Exchange Policy
If you are not 100% satisfied with this product, you can return or exchange it for free. In order to ensure a full refund or a quick exchange, we ask that you complete the form that was included in your shipment and follow the instructions below:
- Returns must be unworn, in the state you received them, and in the original packaging.
- Please be sure that you include the shoes, laces, inserts, shoe box and shoe return form in your shipment.
- Please ship merchandise in a well-sealed box, not the shoe box itself.
- Please use the pre-paid shipping label provided for shipping.
Questions? Give our Customer Service Team a call at: 877-462-0711
- Store Hours
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Customer service is available as defined on the Contact Us page of this Web site.
