Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Sales Tax
  • Surestep charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Return Policy
  • Return/Exchange Policy

    If you are not 100% satisfied with this product, you can return or exchange it for free. In order to ensure a full refund or a quick exchange, we ask that you complete the form that was included in your shipment and follow the instructions below:

    • Returns must be unworn, in the state you received them, and in the original packaging.
    • Please be sure that you include the shoes, laces, inserts, shoe box and shoe return form in your shipment.
    • Please ship merchandise in a well-sealed box, not the shoe box itself.
    • Please use the pre-paid shipping label provided for shipping.

    Questions? Give our Customer Service Team a call at: 877-462-0711

    Click here for Return Form

  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.